Rich is a Design Thinking expert who dedicates his time to designing and facilitating innovation courses. Before relocating to Sweden, Rich was the Director of Innovation and Entrepreneurship at Dartmouth College’s Dickey Center for International Understanding and Principal of Empatico, a design and innovation studio based in Burlington, Vermont which helps organizations get un-stuck through human-centered design. His clients have ranged from Fortune 500 companies to local Vermont non-profits. Helps businesses, organizations, and entrepreneurs build better products, services, business models and process through human-centered design – helping them become customer obsessed.
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